Online privacy concerns focus on the protection of "customer identifiable" information which an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information which can be associated with a specific individual or entity, including, for example, a customer's name, address, or telephone number, e-mail address, and information about online activities that are directly linked to them.

It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone service to a customer.

Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business web sites may ask visitors to supply information about themselves, particularly when information, services or merchandise are requested, but often simply to be able to better target the company's services to the customer's interests and requirements.

411web.com  protects online customer identifiable information as follows:

Disclosure: 411web.com will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of an  online service -- including customer names and addresses -- without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When 411web.com uses other agents, contractors or companies to perform services on its behalf, 411web.com will ensure that the company protects your customer identifiable information consistent with this Policy.

Collection and Use: 411web.com will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs.

Security: 411web.com  has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

E-mail Contents: The company will not read or disclose to third parties private e-mail communications that are transmitted using our services except as required to operate the service or as otherwise authorized by law.

Improper Conduct: 411web.com may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.

Additional Privacy Protections for Children Using the Internet

Finally, 411web.com  encourages parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children. 411web.com supports the development of technologies that help parents to control the collection and use of personal information from children who use online services in their households.